Terms of purchase
On behalf of Embody.rs, we undertake to protect the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for business and user information in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly kept and is only available to employees who need this data to perform their work. All employees of Embody.rs are responsible for respecting the principles of privacy protection.
Sale on the Internet / on-line store
The Law on Consumer Protection («Official Gazette of RS», No. 62/2014, 6/2016 — Dr. Law and 44/2018 — Dr. Law, hereinafter: «Law»), Section IV applies to business conditions. . — Consumer protection in exercising rights from distance contracts and contracts concluded outside business premises, from Article 26 to Article 36 and Article 12 of this Law.
By publishing the General Conditions of Sale in the online store (hereinafter: «General Conditions»), it is considered that the trader has fulfilled the duty to inform consumers in accordance with Article 26 and Art. 12 of the Law.
Notifications from the mentioned articles of the Law are submitted by the trader to the consumer before the conclusion of the contract in accordance with Art. 30 of this Law. The consumer can also request the notification by sending an e-mail to the address: embodyshopping@gmail.com
Support service number: +381612281433
DELIVERY
Payment
Refunds
Pursuant to the Law on Consumer Protection (Official Gazette of the RS, No. 88/2021), purchases via the sales website www.ebody.rs are considered distance sales. The Law on Distance Selling gives the right to the buyer, who is considered a consumer (a natural person who buys the product for his individual needs and not for performing professional activities), to withdraw from the contract within 14 days from the day of delivery of the product. When withdrawing, the customer may or may not state the reasons for withdrawal.
The declaration of withdrawal from the contract has legal effect from the day it is sent to the trader.
In case of withdrawal from the contract, the customer has the right to a refund. The price is returned to the customer upon receipt of the product, within a maximum of 14 days from the day of receipt of the cancellation statement.
The buyer is solely responsible for the reduced value of the goods that occurs as a result of handling the goods in an inappropriate manner, i.e. exceeding what is necessary to establish the quality, characteristics and functionality of the goods. The trader has the right to refuse to return the price if he finds that the goods were not returned in the condition in which they were delivered due to the consumer’s inadequate handling of them.
The buyer does not bear the costs arising from the cancellation of the contract, except for the postage costs for sending the goods to our address. On our part, we undertake that, immediately after receiving the goods that you gave up, we will refund the funds paid for the returned goods or send the item you want for a replacement.
The buyer is obliged to return the product without delay, at the latest within 14 days from the day he sent the cancellation form. After the expiration of 14 days from the day he sent the cancellation, the product can no longer be returned.
When returning the goods, the buyer is obliged to attach the invoice/delivery note.
The trader is obliged to return to the consumer without delay the amount paid by the consumer based on the contract, and no later than within 14 days from the day of receipt of the declaration of withdrawal, and after receipt of the product.
The form you can download here: Declaration of withdrawal